“Quality of service and customer satisfaction is our top priority”, said Jerome Saigot, Managing Director, Nissan Motor India Pvt. Ltd during the launch of its 8th edition of ‘Happy with Nissan’ customer service campaign that is on 18 – 28 January 2018. The campaign will run across all Nissan and Datsun outlets.
‘In line with our customer-centric approach, we are always looking for innovative solutions to make a difference to our value seeking customers. The 8th edition of ’Happy with Nissan’ is a testimony of the success of our initiative and commitment, and we look forward to celebrating it with our customers’, added Saigot.
‘Happy with Nissan’ aims to provide a delightful ownership experience to our customer across India. Over the years, it has become a robust feedback mechanism for us wherein we take inputs from our customers and try to incorporate them in our future products and services,’ said Sanjeev Agarwal, Vice President – Aftersales, Nissan Motor India Pvt. Ltd.
The campaign includes a 60-point free vehicle check-up, free top wash, attractive discounts on accessories, up to 20% discount on labour charges, 50% discount on Insurance Renewal and assured gifts.
During this period, there will be customer-focused communication to educate consumers about the benefits of authorized Nissan and Datsun service centres and the use of Nissan genuine spare parts, oils and accessories. Since the start of the campaign in 2014, Nissan has successfully serviced 80,000 customers through this initiative, says a release.