Vodafone Idea has introduced an industry first initiative to facilitate contactless recharges at retail outlets, while maintaining social distancing between the Customer and the Retailer. This has been made possible through Vodafone Idea’s Smart Connect retailer app which allows retailers to recharge without having to hand over the phone to the customer to enter their mobile number.
The customer or retailer can simply speak out the ten digit mobile number on the device and the Google voice enabled feature will capture the command from a distance of up to ten feet.
Vodafone Idea is ensuring complete implementation of social distancing protocol at its stores. In order to facilitate contactless recharges, Smart Connect is now enabled with voice based recharge feature and is available at all Vodafone Idea own stores and multi-branded stores. The customer can speak out the mobile number that will get captured and reflect in the Recharge tab. The subsequent recharge journey will continue as per existing process
Currently the voice based feature supports Hindi and English language and can take commands of mobile number in different variations as well. More languages will be rolled out in a phased manner.