In view of the growing scale of the COVID-19 outbreak, Scoot is extending a one-time free date change to all new bookings made between 10 March 2020 and 14 May 2020 (both dates inclusive) on its website (www.FlyScoot.com) and mobile app, to give customers the confidence to plan ahead for their travels.For bookings made during this period, the one-time free date change can be utilised up to four hours before scheduled flight departure time, for travel up till 27 March 2021.
This free date change was previously extended to customers with existing bookings whowere seeking to change their travel plans.Since then, we have heard from customers that they still wish toplan ahead for their travels but would appreciate some flexibility around their travel dates given that the situation remains fluid. As such, Scoot understood and extended the one-time free date change policy to all new bookings made between 10 March 2020 and 14 May 2020 (inclusive) on its direct channels.